Frequently Asked Questions
Struggling to find the answers you need? Our FAQ page provides all the information pet owners could ever want. Whether it's about delivery, product details or raw feeding - Go Raw Pet Products has got your back! We're passionate about helping our customers make informed decisions for their pets' health and wellbeing so don't hesitate to contact us. anytime.
A raw diet can provide many health benefits for your pet, including better digestion, healthier skin and coat, stronger immune system, and improved energy levels. It also helps to avoid fillers, preservatives, and other additives that can be found in some commercial pet food.
Yes, raw pet food is safe if handled and prepared properly. You should follow the same food safety precautions as you would with your own food, such as washing your hands and cleaning surfaces thoroughly.
It is best to introduce new foods gradually. Start by adding a small amount of raw food to your pet's current diet and gradually increase the amount over a few weeks. Monitor your pet's behavior and health during the transition. You can find out more info here.
We can deliver all our products, including our frozen pet food, to residential and central business addresses throughout the country. Unfortunately, at this stage, we do not ship our products to rural addresses.
We currently do not offer a click and collect for your orders but we do offer overnight delivery to urban addresses (based on what you have ordered and when you order was placed).
Our aim is to product quality products, always. If you're unhappy with your order - whether it be quality or anything else - please don't hesitate to get in touch with us straight away. We're always here to help!
We pack and courier our frozen pet food with extra thick, double-insulated cardboard cases to keep your products as best chilled as possible. If your order arrives unfrozen but still chilled - don't stress! It is still safe to refrozen as soon as it arrives.